Cancel a reservation

October 31, 2024

Need to cancel your reservation? No worries we can help with that. Follow the step-by-step instructions below or watch our video above.

Fluid Truck App

Step-by-Step Instructions

  1. Login to your account on the Fluid Truck App. Click on Account Menu in the top-left corner.
  2. Click the Reservations Tab.
  3. Select the specific reservation you would like to cancel.
  4. Scroll to the bottom of the page and click, Cancel Reservation.
  5. Feel free to provide a short reason for your cancelation.
  6. Once complete, you will receive an alert confirming your canceled reservation. In addition, you will receive a cancelation confirmation email.

Fluid Truck Website

Step-by-Step Instructions

  1. Login to your Fluid Truck Account on the Website. Click on Account Menu in the top-right corner.
  2. Click the Reservations Tab.
  3. Select the specific reservation you would like to cancel.
  4. Click on the three dots to the right of the reservation and select, Cancel Reservation.
  5. In the pop-up, click Yes you'd like to cancel your reservation.
  6. Once complete, you will receive a cancelation confirmation email.

If applicable: Activating the charger with RFID
If the charging station requires RFID activation, check your keys for an RFID tag.

Follow these steps:
1. Activate the charging station by tapping the tag against the charging station. 
2. Wait for the charger to activate.
3. Plug the charger into the vehicle. 
4. Make sure the vehicle is charging before leaving.