Fluid Truck is a peer-to-peer truck share marketplace, where neighbors can easily find and rent the vehicle they need to get their job done. Download Fluid Truck on the App Store and Google Play.
Fluid Truck cuts through the hassle and expense of renting a vehicle through a traditional brick-and-mortar store. Find the vehicle you need nearby in just a few clicks on the Fluid Truck app.
Fluid Truck’s peer-to-peer truck sharing app helps bring together communities and drive sustainability, by connecting neighbors to share vehicles (without any of the awkwardness of asking your neighbor for some cash).
As we like to say, #TruckYEAH.
Our inventory includes box trucks, cargo vans, and pickup trucks to help you move to a new apartment or house, transport an oversized purchase, or launch your latest side hustle. You’ll also find cars, SUVs, scooters, trailers, and campers.
You must:
You cannot use a Fluid Truck vehicle if:
In some cases, Fluid Truck may ask for additional information to verify your identity, such as:
Fluid Truck’s number one priority is to ensure a safe and secure rental experience for our borrowers. We have the right to decline your reservation request because of your driving record, age requirement, license, and any other reason. If we denied your request to book with Fluid Truck, we cannot disclose the specific reason why your account is not eligible as we do not share any details of our screening process to anyone to ensure our safety measures remain effective.
We’re committed to creating the safest truck sharing community. Fluid Truck performs a comprehensive verification of each potential borrower, including a DMV background check, and address and mobile number verification. Most IDs are approved within just a few minutes, though some states’ DMVs take a bit longer. To check the current status of your ID verification, go to the Fluid Truck app, select menu, then select “account”, and look under “account verification” to see your current status. If it’s your first time renting, we recommend booking at least one day in advance to allow enough time for your ID to be processed.
As the borrower of a vehicle, you are responsible at all times for your conduct and activity during the entire reservation. Please refer to our Terms of Service for additional information. Fluid Truck will hold borrowers responsible for conduct causing or contributing to accidents, injury, or damage, and all borrowers may be required to pay deductibles, fees, and other costs. Additionally, Fluid Truck may charge your card on file at the onset of any claim to satisfy any deductibles. In the event that the level of damage is less than the deductible charged, Fluid Truck will refund residual amounts charged to your account.
Once you select a category of vehicle, you can choose to search by availability, entering the preferred start and end time for your reservation. Alternatively, you can “show all” vehicles within a category and then “check availability”. Lenders update the availability of their vehicle directly in the calendar — light blue time slots indicate the vehicle is available, while gray time slots indicate the vehicle is unavailable.
Vehicle rental costs vary depending on the daily, and weekly, and long-term rates set. Prices are listed with the vehicle profile in the app and on the website.
For your first transaction, the deposit is $500. Deposit amounts for future reservations are based on your user rating — for example, if you maintain a high user rating, your deposit amount will decrease or may be waived entirely.
Deposits refunds are initiated 72 hours after the lender has ended the reservation. It can then take 3-7 business days for your bank to process the transaction and post the refund to your account.
It depends on your specific policy. As part of the claim investigation process, Fluid will collect insurance information from you and will work with you and your insurance company to resolve the incident. If you have no coverage and you damage a vehicle, Fluid may charge you for costs up to the value of the vehicle plus additional fees, costs and claims related damages.
If you need to request roadside assistance for one of the vehicles you’ve have rented, please call customer service: (888) 233-8573
Fluid’s Roadside Team is in charge of assigning a provider to the request. The total cost of the roadside service will initially be paid by Fluid. Fluid will investigate the service and claim related to the roadside service to determine responsibility. If Fluid determines that the borrower is responsible for the claim, Fluid will seek to collect the roadside charges from the borrower.
We aim to ensure all lender’s vehicles are in place at the time of reservation and meet the description and specifications. Please email help@fluidtruck.com with the reservation identification number, details of what occurred, and your full name. Our team will initiate a refund immediately and make things right for you.
If you need to request roadside assistance for one of the vehicles you’ve have rented, please call customer service: (888) 233-8573
Fluid’s Roadside Team is in charge of assigning a provider to the request. The total cost of the roadside service will initially be paid by Fluid. Fluid will investigate the service and claim related to the roadside service to determine responsibility. If Fluid determines that the borrower is responsible for the claim, Fluid will seek to collect the roadside charges from the borrower.
You can reach out to the lender directly via the in-app messaging feature in the Fluid Truck app with any questions or concerns. If you need additional assistance, reach out to our team at help@fluidtruck.com.
Fluid pays you via direct deposit.
Lenders will be paid within five days following a completed reservation. It can take 3-7 business days for your bank to process the transaction and post the money to your account. To receive payment for your reservations, enter a debit card into the payment section of the app.
Lenders can charge additional fees before closing out a reservation. Lenders must clearly disclose each additional fee associated with their vehicle prior to booking a reservation. The most common additional fees lenders charge are for fuel, mileage, smoking, and late returns. As a courtesy, we recommend that lenders message the borrower from within the app with additional fees prior to charging them. You will receive payment of any additional fees charged at the same time you receive payment for the base cost of the reservation. In the event that a borrower disputes any additional charges, Fluid Truck will investigate the charges to determine if they were a fair rate and assessment. In the event that Fluid Truck finds, in its sole discretion, that a lender charged a borrower inappropriately, untimely or without substantiation, Fluid Truck reserves the right to refund the borrower and asses the refund back to the lender. If Fluid reverses lender assessed charges, Fluid Truck will also collect a $25 fee for administrative expenses.
Vehicles listed on Fluid Truck can be 10 years old or newer, up to 100.000 miles, in good or excellent condition, comply with all legal, safety and mechanical standards, and be registered in the United States (vehicles registered in NY state are not permitted to be listed on the Fluid platform at this time).
Fluid Truck, through its contract with you via its Terms & Conditions offers replacement and damage protection up to $50,000, so if the actual cash value of your vehicle is more than $50,000, please reach out to our Customer Care team to learn more about our Enhanced Owner Protection Program.
Vehicles with a gross vehicle weight (GVW) of 26,000 pounds and greater, motorcycles, recreational vehicles, boats, powersports items and vehicles that require a commercial license to operate (“Excluded Vehicles”) may be listed with Fluid Truck but are not covered by any Fluid insurance policy and all owners must have a commercial policy that protects the vehicle, owner, and borrower. Fluid Truck is not responsible for claims related to these Excluded Vehicles and the insurance certificate for such Excluded Items prior to listing on the Fluid Truck platform.
Prior to approving your listing, Fluid Truck will collect a picture of your current registration and a vehicle safety report. Failure to provide these documents may result in rejection of your vehicle. Fluid Truck reserves the right to remove any listing at its sole discretion.
Fluid Truck is not an insurance company and does not sell insurance for reservations. Fluid Truck provides protection contracts during reservations and allows borrowers and lenders to chose different deductible limits during those reservations. During an active reservation, a lender’s vehicle is protected through Fluid’s third party liability insurance coverage up to $1,000,000. Lenders will pay a $1500 deductible for claims filed against this policy. That means that Fluid will pay the damage costs caused during a reservation after you, the lender, have paid your $1500 deductible and provided that all damage and claims against this coverage are reported in accordance with Fluid’s policies. Fluid has protection options for commercial borrowers, please reach out to help@fluidtruck.com for additional information.
Please note that Fluid does not offer coverage for the following:
You may opt-out of Fluid Truck's insurance coverage if you have commercial rental insurance and choose to waive protection under Fluid. Please reach out to help@fluidtruck.com to get additional information related to our lender provided insurance requirements.
Contact the borrower immediately through Fluid Truck’s in-app messaging system to remind them that the vehicle is late, and create a plan for returning the vehicle. Remind the borrower that late fees are 2x the normal rate, and could disrupt upcoming reservations for that vehicle. If the vehicle is not returned after 24 hours, contact us at help@fluidtruck.com. If you have a conflicting reservation for that vehicle, let the next borrower know as soon as possible through the in-app messaging system. Please also reach out to us at help@fluidtruck.com and we can help make alternative arrangements for the borrower.
Thank you for your interest in partnering with Fluid Truck! We've tailored our rental programs for fleet owners rather than individual vehicle rentals to ensure we provide the best service and experience to our users. Here's how you can get involved:
Our team will assist you in navigating the process and selecting the program that best suits your goals. Contact us at FVIP@fluidtruck.com to begin. We look forward to supporting you in maximizing your fleet's potential!
We can’t wait to have you join our community! Getting started couldn’t be easier: download the app, sign up, and search for the vehicle you need. The first time you rent, we’ll verify your driver’s license and credit card. Fluid Truck is free to join — no monthly or annual fees. Check out our borrower guidelines for more information.
Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.
To lend or borrow vehicles, you must be at least 21 years of age.
Fluid Truck is headquartered in Denver, Colorado. However we are located in cities across the US. For an up-to-date look at where we are located now, visit our locations page.
We are excited to bring access, ease, and cost savings of Fluid to people around the country.
Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.
Mileage and geographic limitations are set by each lender and vary based on the vehicle. Reach out to the lender to check if there’s any geographical limitations as vehicles cannot be taken out of state without their approval.
You must be 21 years or older to borrow a vehicle. For all other items on the platform, you must be at least 18 years of age to borrow.
Borrowers are only allowed to rent one vehicle at a time.
If you are a Fluid Truck for Business user, please send a copy of your business insurance as well as the drivers’ licenses for each individual who will be driving a Fluid Truck vehicle, a picture of the front and back of the business credit card, and a letter indicating the names of the individuals authorized to use the credit card on the account to help@fluidtruck.com.
You’ll see some vehicle profiles marked with a lightning bolt. If you select an Instabook vehicle, you’ll see real-time availability managed directly by Fluid Truck. Instabook vehicle availability is always up to date in our system.
To extend your reservation, go to the reservation manager in the Fluid Truck app, select the day and time you’d like to extend your reservation to, and scroll to the bottom of the page to request the extension. Your request will be automatically processed — if the vehicle or item is available over the additional time requested, your extension request will be approved.
Please note:
A one-day rental is any 24 hour period of time.
Most Fluid Truck vehicles are self pick-up to help make your experience as smooth as possible. Once your booking is approved, you will receive an email with pick-up instructions. The pick-up instructions will also be available within the reservation manager in the app.
Once you arrive at your vehicle, you’ll be prompted to complete the pick-up inspection within the app. The pick-up inspection includes taking a series of photos of the inside and outside of the vehicle. Once you complete the pick-up inspection in the app, you can get on the road!
Once your reservation is complete, return the vehicle to the same location where you picked it up. Open up the Fluid Truck app and you will be prompted to take a series of photos documenting the condition of the inside and outside of the vehicle. This helps ensure the integrity of the rental process, as any future claims or charges will be determined based on these photos. Be sure to lock up the vehicle and return the key per the drop off instructions from the lender.
Fluid Truck reservations include the following fees at checkout:
Lenders may charge additional fees, including late charges, fuel charges, additional mileage charges, or cleaning charges. All fees must be clearly stated before the reservation is initiated. See below for examples of fees, and simple ways to avoid them!
Late Charge (2x rate): Return the vehicle or item on time to avoid incurring a late charge, and communicate with the lender frequently via the in-app messaging system.
Fuel Charge: Return the vehicle with the same fuel level as pick-up to avoid incurring this fee. Fuel charges may fluctuate overtime.
Mileage Charge (specified by the lender): Lenders will indicate whether their vehicle comes with unlimited mileage or with a set number of miles per day.
Cleaning Charge (specified by the lender): Return the vehicle as clean — or even cleaner! — then you found it at pick-up to avoid a cleaning charge.
Toll Charge: Toll Charge: You will be charged for any tolls you incur during your rental as well as a $2.00 processing fee and a 3.5% transaction fee. It can be charged after the completion of your reservation.
Parking Violation Charge: If you receive a parking violation during your rental, you will receive a bill for the amount of the violation plus an additional $5.00 processing fee.
It’s easy to avoid incurring additional fees! Just be sure to return the vehicle on time, with the same level of fuel as when you picked it up, clean, and in the same shape as when you picked it up.
If you’re running late, we highly recommend you communicate directly with the lender of the vehicle to help avoid a recurring deposit fee or additional fees. Text the lender via the in-app messaging system and let them know if you are running behind schedule. You can also extend your reservation preemptively to avoid late fees. Once a reservation has ended, you’ll have to make a new reservation — we cannot extend a reservation once it’s past due.
How can I request a refund? Refund requests must be submitted within 24 hours of the end of your reservation. Please contact help@fluidtruck.com with the reservation number, your full name, and the reason for the refund. Refund requests after 24 hours will not be honored.
No refunds for early returns will be granted.
Fluid reserves the right to charge any necessary fees, including damage fees, improper return fee, service fee, recovery fee, impound fee, tow fee, parking and toll fees, roadside assistance fee, smoking fine, unauthorized driver fine and cancellation charges.
Instant book allows Fluid Truck lenders to show real time availability of their vehicles, managed directly by Fluid Truck. Vehicles set to Instant book — marked with a lightning bolt in the vehicle profile — show real time availability. Ensuring your vehicle’s availability is always up to date in our system through Instabook will help maximize your reservations.
To block dates when you would like to use your vehicle or maintain it, simply go to the calendar section of the app and mark your vehicle as unavailable for your select dates.
You can indicate within the vehicle profile any activities that are off-limits for your vehicle. These instructions will be shared with borrowers both via email and within the app once a reservation is booked. You can also communicate directly with borrowers through our in-app messaging system.
We recommend you craft a detailed vehicle description, including:
Including high quality pictures of the exterior and interior of the vehicle will also help maximize reservations.
Lenders have 24 hours to check your vehicle and report any additional issues that may result in extra fees. Please communicate the additional fee(s) with the borrower so there are no surprise charges. To initiate the fees, contact Customer Success at help@fluidtruck.com within 24 hours to request additional charges. In your email, please include details of fees, reservation number, and your full name.
If you receive a ticket or toll following a completed reservation, send it to help@fluidtruck.com along with the reservation ID number. Fluid Truck will review the document(s) and charge the borrower additional fees as necessary.
All refunds must be requested in writing to Fluid Truck within 24 hours of the completion of the reservation. Please email help@fluidtruck.com with the reservation identification number, borrower’s name, and the reason for your refund request. Any refunds requested after 24 hours may not be fulfilled.
Fluid Truck's reservations include the following fees at checkout:
Once a reservation has started neither the lender nor borrower will be able to cancel the transaction. Contact Fluid Truck at help@fluidtruck.com and provide your reservation number, cancellation details, and your full name. We will make sure to process the refund immediately for the borrower. It’s also best to communicate with the borrower that you contacted Fluid Truck, so they are aware that you are taking responsibility to reconcile the situation.
In the event that you do not fulfill your reservation with a borrower within the cancellation window permitted by Fluid Truck or if your reservation cannot be completed because of lender responsibility, Fluid Truck will assess a $50 charge to the lender to offset the cost of providing your borrower with a suitable replacement vehicle or other costs. In the event that a vehicle is not at the location you specify or if you fail to show up for a booked reservation, Fluid Truck will assess a $150 charge to offset costs associated with lender’s failure to fulfill. All fees are assessed in Fluid Truck’s sole discretion.
Fluid Truck is committed to creating the safest truck sharing community. Our proprietary vetting platform screens out high risk users to ensure the safety and security of our community. We check each new borrower based on over 80 points of reference, and connect to 51 DMVs in the U.S.
If a vehicle is involved in an accident during a reservation, Fluid Truck recommends that the drivers always call the police. If another vehicle or party is involved in the accident, please collect the name, address, insurance information, and driver’s license number of the other driver. In some instances, a police report may be required as part of the claims process. Lenders and borrowers must reach out to our team at help@fluidtruck.com within 24 hours. We will help you get in touch with the borrower and file an incident report with relevant documentation.
Absolutely not. Off platform transactions are prohibited. In the event that Fluid Truck learns that a lender or borrower is involved in an off platform transaction, all insurance coverage or other protections extended by Fluid Truck are void. Fluid Truck also reserves the right to immediately suspend any lender or borrower (which includes removal of all lender’s listed items) from the Fluid Truck platform if such conduct is discovered.
Fluid Truck for Business is for businesses that rent more than one vehicle from Fluid Truck. With Fluid Truck for Business, you get access to all of the following tools for free
You can sign up for Fluid Truck for Business by creating a new Fluid Truck account, just add your business name, category, and how many vehicles you’re wanting to rent.
If you already have a Fluid Truck account, sign in, and click on the ‘Upgrade to Business’ on the bottom left side of the screen.
When you ‘Upgrade to Business’ on the Fluid Truck dashboard, we’ll upgrade your current profile to a Business one giving you access to the new features. We’ll also create a personal profile for non business related rentals.
Yes, you can join or create multiple Business Profiles. You’ll always have your personal profile if you need to book a truck to move some stuff or for a personal project.
You can see the current location of your vans by signing in to your account, going to the Active Reservations section for your profile, and tapping the map icon. Note only active reservations will show their current location.
You can invite your team members by signing in to your Fluid Truck account, go to the Org & Team section for your profile, and press the Invite Team Members button. Enter their email address and define their role. Fluid will send an email invitation
An Admin profile role allows the user to make bookings on behalf of the organization, invite team members, add and update payment methods, download invoices, and schedule drivers.
A driver only has the ability to view their assignments and complete the pickup / dropoff inspection and unlock/lock the vehicle through the app. A driver does not have the ability to make reservations or see financial details for the organization, an Admin has this permission.
Inviting a driver to your company and assigning a vehicle allows them to operate the vehicle, complete the pickup and drop-off inspection, and lock and unlock the vehicle. This helps you manage your fleet remotely and reduces coordination headaches.
To see a driver’s route, first a driver must be scheduled for a vehicle in Driver Management. Once the assignment has started, click on the assignment and View Route. You’ll see the route mapping location for that assignment and miles driven.
To see the inspection photos for a reservation, Sign in to your Fluid Truck account, go to Reservations for your Profile, select the reservation, and scroll down on the reservation details screen.
To see your receipt for a reservation, Sign in to your Fluid Truck account, go to Reservations for your Profile, select the menu for that reservation (⋮), and press the download receipt button.
You can also download receipts under the Transactions section to download one or more receipts or share via email with someone.
To change a driver assignment, go to Driver Management under your desired profile, locate the driver or vehicle, click on the assignment and either Edit Assignment or Cancel Assignment.
New Policy Updates as of December 2022. Please review our updated Wear & Tear Policy Here.
All Fluid Truck for Business borrowers must provide proof of acceptable insurance coverage to Fluid for approval upon account activation and the approved insurance must be active at all times during reservations. Your coverage will be the primary insurance for all reservations. As such, any insurance coverage through Fluid will always be excess to your commercial policy.
We discourage borrowers to use their own transponder device in our vehicles.
In the event you choose to use your own transponder device during your reservation and Fluid receives a duplicate charge for a toll fee you are responsible for paying Fluid’s fee even if you already paid for the toll using your own account.
You must:
You cannot use a Fluid Truck vehicle if:
In some cases, Fluid Truck may ask for additional information to verify your identity, such as:
Fluid Truck’s number one priority is to ensure a safe and secure rental experience for our borrowers. We have the right to decline your reservation request because of your driving record, age requirement, license, and any other reason. If we denied your request to book with Fluid Truck, we cannot disclose the specific reason why your account is not eligible as we do not share any details of our screening process to anyone to ensure our safety measures remain effective.
We’re committed to creating the safest truck sharing community. Fluid Truck performs a comprehensive verification of each potential borrower, including a DMV background check, and address and mobile number verification. Most IDs are approved within just a few minutes, though some states’ DMVs take a bit longer. To check the current status of your ID verification, go to the Fluid Truck app, select menu, then select “account”, and look under “account verification” to see your current status. If it’s your first time renting, we recommend booking at least one day in advance to allow enough time for your ID to be processed.
As the borrower of a vehicle, you are responsible at all times for your conduct and activity during the entire reservation. Please refer to our Terms of Service for additional information. Fluid Truck will hold borrowers responsible for conduct causing or contributing to accidents, injury, or damage, and all borrowers may be required to pay deductibles, fees, and other costs. Additionally, Fluid Truck may charge your card on file at the onset of any claim to satisfy any deductibles. In the event that the level of damage is less than the deductible charged, Fluid Truck will refund residual amounts charged to your account.
Once you select a category of vehicle, you can choose to search by availability, entering the preferred start and end time for your reservation. Alternatively, you can “show all” vehicles within a category and then “check availability”. Lenders update the availability of their vehicle directly in the calendar — light blue time slots indicate the vehicle is available, while gray time slots indicate the vehicle is unavailable.
Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.
Mileage and geographic limitations are set by each lender and vary based on the vehicle. Reach out to the lender to check if there’s any geographical limitations as vehicles cannot be taken out of state without their approval.
You must be 21 years or older to borrow a vehicle. For all other items on the platform, you must be at least 18 years of age to borrow.
Borrowers are only allowed to rent one vehicle at a time.
If you are a Fluid Truck for Business user, please send a copy of your business insurance as well as the drivers’ licenses for each individual who will be driving a Fluid Truck vehicle, a picture of the front and back of the business credit card, and a letter indicating the names of the individuals authorized to use the credit card on the account to help@fluidtruck.com.
You’ll see some vehicle profiles marked with a lightning bolt. If you select an Instabook vehicle, you’ll see real-time availability managed directly by Fluid Truck. Instabook vehicle availability is always up to date in our system.
To extend your reservation, go to the reservation manager in the Fluid Truck app, select the day and time you’d like to extend your reservation to, and scroll to the bottom of the page to request the extension. Your request will be automatically processed — if the vehicle or item is available over the additional time requested, your extension request will be approved.
Please note:
A one-day rental is any 24 hour period of time.
Most Fluid Truck vehicles are self pick-up to help make your experience as smooth as possible. Once your booking is approved, you will receive an email with pick-up instructions. The pick-up instructions will also be available within the reservation manager in the app.
Once you arrive at your vehicle, you’ll be prompted to complete the pick-up inspection within the app. The pick-up inspection includes taking a series of photos of the inside and outside of the vehicle. Once you complete the pick-up inspection in the app, you can get on the road!
Once your reservation is complete, return the vehicle to the same location where you picked it up. Open up the Fluid Truck app and you will be prompted to take a series of photos documenting the condition of the inside and outside of the vehicle. This helps ensure the integrity of the rental process, as any future claims or charges will be determined based on these photos. Be sure to lock up the vehicle and return the key per the drop off instructions from the lender.
Fluid Truck is a peer-to-peer truck share marketplace, where neighbors can easily find and rent the vehicle they need to get their job done. Download Fluid Truck on the App Store and Google Play.
Fluid Truck cuts through the hassle and expense of renting a vehicle through a traditional brick-and-mortar store. Find the vehicle you need nearby in just a few clicks on the Fluid Truck app.
Fluid Truck’s peer-to-peer truck sharing app helps bring together communities and drive sustainability, by connecting neighbors to share vehicles (without any of the awkwardness of asking your neighbor for some cash).
As we like to say, #TruckYEAH.
Our inventory includes box trucks, cargo vans, and pickup trucks to help you move to a new apartment or house, transport an oversized purchase, or launch your latest side hustle. You’ll also find cars, SUVs, scooters, trailers, and campers.
You must:
You cannot use a Fluid Truck vehicle if:
In some cases, Fluid Truck may ask for additional information to verify your identity, such as:
Fluid Truck’s number one priority is to ensure a safe and secure rental experience for our borrowers. We have the right to decline your reservation request because of your driving record, age requirement, license, and any other reason. If we denied your request to book with Fluid Truck, we cannot disclose the specific reason why your account is not eligible as we do not share any details of our screening process to anyone to ensure our safety measures remain effective.
We’re committed to creating the safest truck sharing community. Fluid Truck performs a comprehensive verification of each potential borrower, including a DMV background check, and address and mobile number verification. Most IDs are approved within just a few minutes, though some states’ DMVs take a bit longer. To check the current status of your ID verification, go to the Fluid Truck app, select menu, then select “account”, and look under “account verification” to see your current status. If it’s your first time renting, we recommend booking at least one day in advance to allow enough time for your ID to be processed.
As the borrower of a vehicle, you are responsible at all times for your conduct and activity during the entire reservation. Please refer to our Terms of Service for additional information. Fluid Truck will hold borrowers responsible for conduct causing or contributing to accidents, injury, or damage, and all borrowers may be required to pay deductibles, fees, and other costs. Additionally, Fluid Truck may charge your card on file at the onset of any claim to satisfy any deductibles. In the event that the level of damage is less than the deductible charged, Fluid Truck will refund residual amounts charged to your account.
Once you select a category of vehicle, you can choose to search by availability, entering the preferred start and end time for your reservation. Alternatively, you can “show all” vehicles within a category and then “check availability”. Lenders update the availability of their vehicle directly in the calendar — light blue time slots indicate the vehicle is available, while gray time slots indicate the vehicle is unavailable.
Vehicle rental costs vary depending on the daily, and weekly, and long-term rates set. Prices are listed with the vehicle profile in the app and on the website.
For your first transaction, the deposit is $500. Deposit amounts for future reservations are based on your user rating — for example, if you maintain a high user rating, your deposit amount will decrease or may be waived entirely.
Deposits refunds are initiated 72 hours after the lender has ended the reservation. It can then take 3-7 business days for your bank to process the transaction and post the refund to your account.
It depends on your specific policy. As part of the claim investigation process, Fluid will collect insurance information from you and will work with you and your insurance company to resolve the incident. If you have no coverage and you damage a vehicle, Fluid may charge you for costs up to the value of the vehicle plus additional fees, costs and claims related damages.
If you need to request roadside assistance for one of the vehicles you’ve have rented, please call customer service: (888) 233-8573
Fluid’s Roadside Team is in charge of assigning a provider to the request. The total cost of the roadside service will initially be paid by Fluid. Fluid will investigate the service and claim related to the roadside service to determine responsibility. If Fluid determines that the borrower is responsible for the claim, Fluid will seek to collect the roadside charges from the borrower.
We aim to ensure all lender’s vehicles are in place at the time of reservation and meet the description and specifications. Please email help@fluidtruck.com with the reservation identification number, details of what occurred, and your full name. Our team will initiate a refund immediately and make things right for you.
If you need to request roadside assistance for one of the vehicles you’ve have rented, please call customer service: (888) 233-8573
Fluid’s Roadside Team is in charge of assigning a provider to the request. The total cost of the roadside service will initially be paid by Fluid. Fluid will investigate the service and claim related to the roadside service to determine responsibility. If Fluid determines that the borrower is responsible for the claim, Fluid will seek to collect the roadside charges from the borrower.
You can reach out to the lender directly via the in-app messaging feature in the Fluid Truck app with any questions or concerns. If you need additional assistance, reach out to our team at help@fluidtruck.com.
Fluid pays you via direct deposit.
Lenders will be paid within five days following a completed reservation. It can take 3-7 business days for your bank to process the transaction and post the money to your account. To receive payment for your reservations, enter a debit card into the payment section of the app.
Lenders can charge additional fees before closing out a reservation. Lenders must clearly disclose each additional fee associated with their vehicle prior to booking a reservation. The most common additional fees lenders charge are for fuel, mileage, smoking, and late returns. As a courtesy, we recommend that lenders message the borrower from within the app with additional fees prior to charging them. You will receive payment of any additional fees charged at the same time you receive payment for the base cost of the reservation. In the event that a borrower disputes any additional charges, Fluid Truck will investigate the charges to determine if they were a fair rate and assessment. In the event that Fluid Truck finds, in its sole discretion, that a lender charged a borrower inappropriately, untimely or without substantiation, Fluid Truck reserves the right to refund the borrower and asses the refund back to the lender. If Fluid reverses lender assessed charges, Fluid Truck will also collect a $25 fee for administrative expenses.
Vehicles listed on Fluid Truck can be 10 years old or newer, up to 100.000 miles, in good or excellent condition, comply with all legal, safety and mechanical standards, and be registered in the United States (vehicles registered in NY state are not permitted to be listed on the Fluid platform at this time).
Fluid Truck, through its contract with you via its Terms & Conditions offers replacement and damage protection up to $50,000, so if the actual cash value of your vehicle is more than $50,000, please reach out to our Customer Care team to learn more about our Enhanced Owner Protection Program.
Vehicles with a gross vehicle weight (GVW) of 26,000 pounds and greater, motorcycles, recreational vehicles, boats, powersports items and vehicles that require a commercial license to operate (“Excluded Vehicles”) may be listed with Fluid Truck but are not covered by any Fluid insurance policy and all owners must have a commercial policy that protects the vehicle, owner, and borrower. Fluid Truck is not responsible for claims related to these Excluded Vehicles and the insurance certificate for such Excluded Items prior to listing on the Fluid Truck platform.
Prior to approving your listing, Fluid Truck will collect a picture of your current registration and a vehicle safety report. Failure to provide these documents may result in rejection of your vehicle. Fluid Truck reserves the right to remove any listing at its sole discretion.
Fluid Truck is not an insurance company and does not sell insurance for reservations. Fluid Truck provides protection contracts during reservations and allows borrowers and lenders to chose different deductible limits during those reservations. During an active reservation, a lender’s vehicle is protected through Fluid’s third party liability insurance coverage up to $1,000,000. Lenders will pay a $1500 deductible for claims filed against this policy. That means that Fluid will pay the damage costs caused during a reservation after you, the lender, have paid your $1500 deductible and provided that all damage and claims against this coverage are reported in accordance with Fluid’s policies. Fluid has protection options for commercial borrowers, please reach out to help@fluidtruck.com for additional information.
Please note that Fluid does not offer coverage for the following:
You may opt-out of Fluid Truck's insurance coverage if you have commercial rental insurance and choose to waive protection under Fluid. Please reach out to help@fluidtruck.com to get additional information related to our lender provided insurance requirements.
Contact the borrower immediately through Fluid Truck’s in-app messaging system to remind them that the vehicle is late, and create a plan for returning the vehicle. Remind the borrower that late fees are 2x the normal rate, and could disrupt upcoming reservations for that vehicle. If the vehicle is not returned after 24 hours, contact us at help@fluidtruck.com. If you have a conflicting reservation for that vehicle, let the next borrower know as soon as possible through the in-app messaging system. Please also reach out to us at help@fluidtruck.com and we can help make alternative arrangements for the borrower.
Thank you for your interest in partnering with Fluid Truck! We've tailored our rental programs for fleet owners rather than individual vehicle rentals to ensure we provide the best service and experience to our users. Here's how you can get involved:
Our team will assist you in navigating the process and selecting the program that best suits your goals. Contact us at FVIP@fluidtruck.com to begin. We look forward to supporting you in maximizing your fleet's potential!
We can’t wait to have you join our community! Getting started couldn’t be easier: download the app, sign up, and search for the vehicle you need. The first time you rent, we’ll verify your driver’s license and credit card. Fluid Truck is free to join — no monthly or annual fees. Check out our borrower guidelines for more information.
Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.
To lend or borrow vehicles, you must be at least 21 years of age.
Fluid Truck is headquartered in Denver, Colorado. However we are located in cities across the US. For an up-to-date look at where we are located now, visit our locations page.
We are excited to bring access, ease, and cost savings of Fluid to people around the country.
Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.
Mileage and geographic limitations are set by each lender and vary based on the vehicle. Reach out to the lender to check if there’s any geographical limitations as vehicles cannot be taken out of state without their approval.
You must be 21 years or older to borrow a vehicle. For all other items on the platform, you must be at least 18 years of age to borrow.
Borrowers are only allowed to rent one vehicle at a time.
If you are a Fluid Truck for Business user, please send a copy of your business insurance as well as the drivers’ licenses for each individual who will be driving a Fluid Truck vehicle, a picture of the front and back of the business credit card, and a letter indicating the names of the individuals authorized to use the credit card on the account to help@fluidtruck.com.
You’ll see some vehicle profiles marked with a lightning bolt. If you select an Instabook vehicle, you’ll see real-time availability managed directly by Fluid Truck. Instabook vehicle availability is always up to date in our system.
To extend your reservation, go to the reservation manager in the Fluid Truck app, select the day and time you’d like to extend your reservation to, and scroll to the bottom of the page to request the extension. Your request will be automatically processed — if the vehicle or item is available over the additional time requested, your extension request will be approved.
Please note:
A one-day rental is any 24 hour period of time.
Most Fluid Truck vehicles are self pick-up to help make your experience as smooth as possible. Once your booking is approved, you will receive an email with pick-up instructions. The pick-up instructions will also be available within the reservation manager in the app.
Once you arrive at your vehicle, you’ll be prompted to complete the pick-up inspection within the app. The pick-up inspection includes taking a series of photos of the inside and outside of the vehicle. Once you complete the pick-up inspection in the app, you can get on the road!
Once your reservation is complete, return the vehicle to the same location where you picked it up. Open up the Fluid Truck app and you will be prompted to take a series of photos documenting the condition of the inside and outside of the vehicle. This helps ensure the integrity of the rental process, as any future claims or charges will be determined based on these photos. Be sure to lock up the vehicle and return the key per the drop off instructions from the lender.
Fluid Truck reservations include the following fees at checkout:
Lenders may charge additional fees, including late charges, fuel charges, additional mileage charges, or cleaning charges. All fees must be clearly stated before the reservation is initiated. See below for examples of fees, and simple ways to avoid them!
Late Charge (2x rate): Return the vehicle or item on time to avoid incurring a late charge, and communicate with the lender frequently via the in-app messaging system.
Fuel Charge: Return the vehicle with the same fuel level as pick-up to avoid incurring this fee. Fuel charges may fluctuate overtime.
Mileage Charge (specified by the lender): Lenders will indicate whether their vehicle comes with unlimited mileage or with a set number of miles per day.
Cleaning Charge (specified by the lender): Return the vehicle as clean — or even cleaner! — then you found it at pick-up to avoid a cleaning charge.
Toll Charge: Toll Charge: You will be charged for any tolls you incur during your rental as well as a $2.00 processing fee and a 3.5% transaction fee. It can be charged after the completion of your reservation.
Parking Violation Charge: If you receive a parking violation during your rental, you will receive a bill for the amount of the violation plus an additional $5.00 processing fee.
It’s easy to avoid incurring additional fees! Just be sure to return the vehicle on time, with the same level of fuel as when you picked it up, clean, and in the same shape as when you picked it up.
If you’re running late, we highly recommend you communicate directly with the lender of the vehicle to help avoid a recurring deposit fee or additional fees. Text the lender via the in-app messaging system and let them know if you are running behind schedule. You can also extend your reservation preemptively to avoid late fees. Once a reservation has ended, you’ll have to make a new reservation — we cannot extend a reservation once it’s past due.
How can I request a refund? Refund requests must be submitted within 24 hours of the end of your reservation. Please contact help@fluidtruck.com with the reservation number, your full name, and the reason for the refund. Refund requests after 24 hours will not be honored.
No refunds for early returns will be granted.
Fluid reserves the right to charge any necessary fees, including damage fees, improper return fee, service fee, recovery fee, impound fee, tow fee, parking and toll fees, roadside assistance fee, smoking fine, unauthorized driver fine and cancellation charges.
Instant book allows Fluid Truck lenders to show real time availability of their vehicles, managed directly by Fluid Truck. Vehicles set to Instant book — marked with a lightning bolt in the vehicle profile — show real time availability. Ensuring your vehicle’s availability is always up to date in our system through Instabook will help maximize your reservations.
To block dates when you would like to use your vehicle or maintain it, simply go to the calendar section of the app and mark your vehicle as unavailable for your select dates.
You can indicate within the vehicle profile any activities that are off-limits for your vehicle. These instructions will be shared with borrowers both via email and within the app once a reservation is booked. You can also communicate directly with borrowers through our in-app messaging system.
We recommend you craft a detailed vehicle description, including:
Including high quality pictures of the exterior and interior of the vehicle will also help maximize reservations.
Lenders have 24 hours to check your vehicle and report any additional issues that may result in extra fees. Please communicate the additional fee(s) with the borrower so there are no surprise charges. To initiate the fees, contact Customer Success at help@fluidtruck.com within 24 hours to request additional charges. In your email, please include details of fees, reservation number, and your full name.
If you receive a ticket or toll following a completed reservation, send it to help@fluidtruck.com along with the reservation ID number. Fluid Truck will review the document(s) and charge the borrower additional fees as necessary.
All refunds must be requested in writing to Fluid Truck within 24 hours of the completion of the reservation. Please email help@fluidtruck.com with the reservation identification number, borrower’s name, and the reason for your refund request. Any refunds requested after 24 hours may not be fulfilled.
Fluid Truck's reservations include the following fees at checkout:
Once a reservation has started neither the lender nor borrower will be able to cancel the transaction. Contact Fluid Truck at help@fluidtruck.com and provide your reservation number, cancellation details, and your full name. We will make sure to process the refund immediately for the borrower. It’s also best to communicate with the borrower that you contacted Fluid Truck, so they are aware that you are taking responsibility to reconcile the situation.
In the event that you do not fulfill your reservation with a borrower within the cancellation window permitted by Fluid Truck or if your reservation cannot be completed because of lender responsibility, Fluid Truck will assess a $50 charge to the lender to offset the cost of providing your borrower with a suitable replacement vehicle or other costs. In the event that a vehicle is not at the location you specify or if you fail to show up for a booked reservation, Fluid Truck will assess a $150 charge to offset costs associated with lender’s failure to fulfill. All fees are assessed in Fluid Truck’s sole discretion.
Fluid Truck is committed to creating the safest truck sharing community. Our proprietary vetting platform screens out high risk users to ensure the safety and security of our community. We check each new borrower based on over 80 points of reference, and connect to 51 DMVs in the U.S.
If a vehicle is involved in an accident during a reservation, Fluid Truck recommends that the drivers always call the police. If another vehicle or party is involved in the accident, please collect the name, address, insurance information, and driver’s license number of the other driver. In some instances, a police report may be required as part of the claims process. Lenders and borrowers must reach out to our team at help@fluidtruck.com within 24 hours. We will help you get in touch with the borrower and file an incident report with relevant documentation.
Absolutely not. Off platform transactions are prohibited. In the event that Fluid Truck learns that a lender or borrower is involved in an off platform transaction, all insurance coverage or other protections extended by Fluid Truck are void. Fluid Truck also reserves the right to immediately suspend any lender or borrower (which includes removal of all lender’s listed items) from the Fluid Truck platform if such conduct is discovered.
Fluid Truck for Business is for businesses that rent more than one vehicle from Fluid Truck. With Fluid Truck for Business, you get access to all of the following tools for free
You can sign up for Fluid Truck for Business by creating a new Fluid Truck account, just add your business name, category, and how many vehicles you’re wanting to rent.
If you already have a Fluid Truck account, sign in, and click on the ‘Upgrade to Business’ on the bottom left side of the screen.
When you ‘Upgrade to Business’ on the Fluid Truck dashboard, we’ll upgrade your current profile to a Business one giving you access to the new features. We’ll also create a personal profile for non business related rentals.
Yes, you can join or create multiple Business Profiles. You’ll always have your personal profile if you need to book a truck to move some stuff or for a personal project.
You can see the current location of your vans by signing in to your account, going to the Active Reservations section for your profile, and tapping the map icon. Note only active reservations will show their current location.
You can invite your team members by signing in to your Fluid Truck account, go to the Org & Team section for your profile, and press the Invite Team Members button. Enter their email address and define their role. Fluid will send an email invitation
An Admin profile role allows the user to make bookings on behalf of the organization, invite team members, add and update payment methods, download invoices, and schedule drivers.
A driver only has the ability to view their assignments and complete the pickup / dropoff inspection and unlock/lock the vehicle through the app. A driver does not have the ability to make reservations or see financial details for the organization, an Admin has this permission.
Inviting a driver to your company and assigning a vehicle allows them to operate the vehicle, complete the pickup and drop-off inspection, and lock and unlock the vehicle. This helps you manage your fleet remotely and reduces coordination headaches.
To see a driver’s route, first a driver must be scheduled for a vehicle in Driver Management. Once the assignment has started, click on the assignment and View Route. You’ll see the route mapping location for that assignment and miles driven.
To see the inspection photos for a reservation, Sign in to your Fluid Truck account, go to Reservations for your Profile, select the reservation, and scroll down on the reservation details screen.
To see your receipt for a reservation, Sign in to your Fluid Truck account, go to Reservations for your Profile, select the menu for that reservation (⋮), and press the download receipt button.
You can also download receipts under the Transactions section to download one or more receipts or share via email with someone.
To change a driver assignment, go to Driver Management under your desired profile, locate the driver or vehicle, click on the assignment and either Edit Assignment or Cancel Assignment.
New Policy Updates as of December 2022. Please review our updated Wear & Tear Policy Here.
All Fluid Truck for Business borrowers must provide proof of acceptable insurance coverage to Fluid for approval upon account activation and the approved insurance must be active at all times during reservations. Your coverage will be the primary insurance for all reservations. As such, any insurance coverage through Fluid will always be excess to your commercial policy.
We discourage borrowers to use their own transponder device in our vehicles.
In the event you choose to use your own transponder device during your reservation and Fluid receives a duplicate charge for a toll fee you are responsible for paying Fluid’s fee even if you already paid for the toll using your own account.
You must:
You cannot use a Fluid Truck vehicle if:
In some cases, Fluid Truck may ask for additional information to verify your identity, such as:
Fluid Truck’s number one priority is to ensure a safe and secure rental experience for our borrowers. We have the right to decline your reservation request because of your driving record, age requirement, license, and any other reason. If we denied your request to book with Fluid Truck, we cannot disclose the specific reason why your account is not eligible as we do not share any details of our screening process to anyone to ensure our safety measures remain effective.
We’re committed to creating the safest truck sharing community. Fluid Truck performs a comprehensive verification of each potential borrower, including a DMV background check, and address and mobile number verification. Most IDs are approved within just a few minutes, though some states’ DMVs take a bit longer. To check the current status of your ID verification, go to the Fluid Truck app, select menu, then select “account”, and look under “account verification” to see your current status. If it’s your first time renting, we recommend booking at least one day in advance to allow enough time for your ID to be processed.
As the borrower of a vehicle, you are responsible at all times for your conduct and activity during the entire reservation. Please refer to our Terms of Service for additional information. Fluid Truck will hold borrowers responsible for conduct causing or contributing to accidents, injury, or damage, and all borrowers may be required to pay deductibles, fees, and other costs. Additionally, Fluid Truck may charge your card on file at the onset of any claim to satisfy any deductibles. In the event that the level of damage is less than the deductible charged, Fluid Truck will refund residual amounts charged to your account.
Once you select a category of vehicle, you can choose to search by availability, entering the preferred start and end time for your reservation. Alternatively, you can “show all” vehicles within a category and then “check availability”. Lenders update the availability of their vehicle directly in the calendar — light blue time slots indicate the vehicle is available, while gray time slots indicate the vehicle is unavailable.
Fluid Truck’s two-way rating system helps ensure the safety and security of our community. At the end of the reservation, both the borrower and lender are prompted to review the reservation with 1 – 5 stars and adding any other details. Our rating system underpins the trust-based foundation of our community and allows borrowers and lenders to share feedback with our team directly.
Mileage and geographic limitations are set by each lender and vary based on the vehicle. Reach out to the lender to check if there’s any geographical limitations as vehicles cannot be taken out of state without their approval.
You must be 21 years or older to borrow a vehicle. For all other items on the platform, you must be at least 18 years of age to borrow.
Borrowers are only allowed to rent one vehicle at a time.
If you are a Fluid Truck for Business user, please send a copy of your business insurance as well as the drivers’ licenses for each individual who will be driving a Fluid Truck vehicle, a picture of the front and back of the business credit card, and a letter indicating the names of the individuals authorized to use the credit card on the account to help@fluidtruck.com.
You’ll see some vehicle profiles marked with a lightning bolt. If you select an Instabook vehicle, you’ll see real-time availability managed directly by Fluid Truck. Instabook vehicle availability is always up to date in our system.
To extend your reservation, go to the reservation manager in the Fluid Truck app, select the day and time you’d like to extend your reservation to, and scroll to the bottom of the page to request the extension. Your request will be automatically processed — if the vehicle or item is available over the additional time requested, your extension request will be approved.
Please note:
A one-day rental is any 24 hour period of time.
Most Fluid Truck vehicles are self pick-up to help make your experience as smooth as possible. Once your booking is approved, you will receive an email with pick-up instructions. The pick-up instructions will also be available within the reservation manager in the app.
Once you arrive at your vehicle, you’ll be prompted to complete the pick-up inspection within the app. The pick-up inspection includes taking a series of photos of the inside and outside of the vehicle. Once you complete the pick-up inspection in the app, you can get on the road!
Once your reservation is complete, return the vehicle to the same location where you picked it up. Open up the Fluid Truck app and you will be prompted to take a series of photos documenting the condition of the inside and outside of the vehicle. This helps ensure the integrity of the rental process, as any future claims or charges will be determined based on these photos. Be sure to lock up the vehicle and return the key per the drop off instructions from the lender.
